3-Year Warranty

Rocket Shādē™ 3-Year Limited Manufacturers Warranty

We build Rocket Shādē™ to be your favorite shade system for years of boating and outdoor adventures. That’s why every Rocket Shādē is backed by our 3-Year Limited Warranty against defects in materials and workmanship.

If something isn’t right, we’ll work with you to make it right.

What’s Covered

For three (3) years from the date of your original retail purchase, your Rocket Shādē is protected against defects in materials and workmanship under normal recreational use.

Covered components include:

  • Umbrella – fabric, ribs, and central hub

  • Adjustable Cantilever – aluminum tube, joints, rotation mechanism

  • Mounting Systems – rod-holder mounts, backyard mounts, vehicle/camper mounts, and future compatible mounts

  • Injection-Molded ASA Parts

  • Stainless Steel Hardware

If a covered component fails due to a manufacturing defect during the warranty period, we’ll repair or replace it at our discretion.

What’s Not Covered

To keep things clear and fair, some types of damage are not covered by this warranty.

Not covered:

  • Normal wear and tear or cosmetic changes over time

  • Damage from improper installation or use outside our instructions

  • Unmonitored use in high winds or too fast speeds underway

  • Damage caused by collisions, storms, abuse, or accidents

  • Corrosion or damage caused by lack of basic care (e.g., never rinsing after saltwater use)

  • Modifications, unauthorized repairs, or use of non-Rocket Shādē parts

  • Commercial or rental use, unless specifically approved in writing

If you’re not sure whether your issue is covered, reach out — we’re happy to help

Warranty Period

  • Warranty length: 3 years from the original purchase date

  • Coverage applies to the original purchaser only

  • Proof of purchase (order confirmation or receipt) is required

  • Repaired or replaced parts do not restart or extend the original warranty period

How to Make a Warranty Claim

If you think you have a warranty issue, we’ve kept the process simple:

  1. Email Us:  info@shadebiz.com
  2. Include:
    • Name and contact info
    • Proof of purchase (order confirmation or receipt)
    • Product details (model, color, mount type if relevant)
    • A brief description of the issue
    • Photos or a short video showing the problem (if possible)

Our team will review your claim and respond within 3–5 business days.

What We’ll Do

If your claim is approved, Shadebiz may, at our discretion:

  • Provide replacement parts at no charge

  • Provide a full product replacement if needed

  • Offer store credit if your exact product/model is no longer available

For customers in the U.S., we cover the cost of shipping warranty replacement parts

Your Responsibilities

To get the best performance and longevity from your Rocket Shādē, we ask that you:

  • Install and use the product according to the included instructions

  • Monitor the shade while the boat is underway; if it's bending or moving around, take it down

  • Avoid using the shade in strong or gusty winds

  • After saltwater use, rinse with fresh water and allow the product to dry before storage

  • Use only approved or recommended mounting locations and accessories

A little care goes a long way toward keeping your shade looking great and performing well for years.

Limitations & Legal Notes

  • This warranty gives you specific legal rights; you may also have other rights which vary by state.

  • Shadebiz’s responsibility is limited to repair, replacement, or pro-rated credit up to the original purchase price of the product.

  • Shadebiz is not responsible for any indirect, incidental, or consequential damages, including but not limited to loss of use, loss of time, or damage to boats or other property.